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Clieni Media

Call centre & customer service

We pick up.

Phone, live chat, WhatsApp and email from one team. Our own call centre division with 20 services, a team in Germany, in every language spoken in Europe.

Request a call centre quote →Chat & messaging ↓

live.log

Illustration: how calls, chats and messages come together with us.

Phone, Live chat, WhatsApp, Email, Chatbot, AI voicebot

Services
20
All European languages
EU
Hotline
24/7

Team in Germany · all European languages

Chat & messaging

We chat, too.

Your customers prefer to type? We answer live chats on your website, WhatsApp messages and emails, in your name and your tone. A chatbot handles standard questions and hands over to people as soon as it matters.

  • 01Live chat on your website
  • 02WhatsApp Business
  • 03Chatbot with handover to people
  • 04Email inbox
  • 05Around the clock on request
  • 06In your name, in your tone
Request chat service →
Live chat
online

Hi, can I book a table for 6 on Saturday?

Good evening! A table for 6 is free on Saturday from 7 pm. Which name should I book it under?

Miller, please.

Done: Saturday, 7 pm, 6 people, Miller. You'll get a confirmation on WhatsApp in a moment.

Example chat

20 services.

From the first call to complaints, from chat to dunning.

services.log
  1. [01]Inbound & customer hotline
  2. [02]Outbound, appointment setting & lead qualification
  3. [03]Full customer service outsourcing
  4. [04]Email outsourcing
  5. [05]WhatsApp customer service
  6. [06]Live chat & chatbot
  7. [07]AI voicebot
  8. [08]24/7 hotline & emergency hotline
  9. [09]Cloud phone system
  10. [10]Back office & case handling
  11. [11]Receivables management & dunning
  12. [12]FinTech & trading customer service
  13. [13]Multilingual customer service
  14. [14]First & second level support
  15. [15]Order taking & reservations
  16. [16]Applicant management & recruiting hotline
  17. [17]Complaint management
  18. [18]Data & CRM maintenance
  19. [19]Surveys & customer satisfaction
  20. [20]Emergency & on-call hotline

Call centre questions.

What does the call centre service cost?

It depends on the services, contact volume and availability. Billing is per minute or with dedicated teams (FTE). You get a quote after a short call.

Do you also offer live chat and WhatsApp?

Yes. We answer live chats on your website, WhatsApp Business messages and emails in your name. A chatbot can handle standard questions and hand over to our team.

Is the customer service GDPR compliant?

Yes. A data processing agreement under Art. 28 GDPR and data processing within the EU are included as standard.

Where does the call centre team work?

Exclusively in Germany, in every language spoken in Europe.

Request a quote.

Tell us which services you need and how many contacts you expect. You get a quote matched to volume and availability.

Call 030 70016542media@clieni.de