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Clieni Media

Inbound & customer hotline

Clieni Media answers your customers' calls in your name: questions, orders, appointments, faults. Your phone is covered even when your team is out, in meetings or off work.

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Typical uses

  1. [01]Customer hotline for product and order questions
  2. [02]Overflow when your own line is busy
  3. [03]Availability outside your office hours

How it works

  1. 01

    Clarify needs

    Which requests, which hours, which languages, which volume? We capture everything in one call.

  2. 02

    Guide & onboarding

    Call guide, answers to common questions, escalation paths. The team gets to know your business.

  3. 03

    Go live

    Call forwarding, inbox or chat are connected. From then on our team answers in your name.

  4. 04

    Reports & refinement

    Regular reports, feedback from conversations and ongoing process improvement.

Team in Germany
Our call centre team works exclusively in Germany, in all languages spoken in Europe.
Data protection
A data processing agreement under Art. 28 GDPR and EU data processing are included as standard.
Billing
Per minute or as a dedicated team, depending on volume and availability. You get a quote after the intro call.

Frequently asked

Does the team answer with our company name?

Yes. We answer in your name, follow your call guide and pass on requests exactly the way you define.

Which languages does the team work in?

In all languages spoken in Europe. The team is based exclusively in Germany.

Is the service GDPR compliant?

Yes. A data processing agreement under Art. 28 GDPR and EU data processing are included as standard.

More call centre services

Let us pick up.

Tell us which channels, hours and languages you need. You get a concrete quote.

Request a quote →Call 030 70016542