WhatsApp customer service

Clieni Media answers your customers' messages via WhatsApp Business, quickly and in your tone. Many customers would rather text than call.

Typical uses

01
Clarify needs
Which requests, which hours, which languages, which volume? We capture everything in one call.
02
Guide & onboarding
Call guide, answers to common questions, escalation paths. The team gets to know your business.
03
Go live
Call forwarding, inbox or chat are connected. From then on our team answers in your name.
04
Reports & refinement
Regular reports, feedback from conversations and ongoing process improvement.

Team in Germany: Our call centre team works exclusively in Germany, in all languages spoken in Europe.
Data protection: A data processing agreement under Art. 28 GDPR and EU data processing are included as standard.
Billing: Per minute or as a dedicated team, depending on volume and availability. You get a quote after the intro call.

Do we need our own WhatsApp number?

We recommend a WhatsApp Business number for your company and help you set it up.

Which languages does the team work in?

In all languages spoken in Europe. The team is based exclusively in Germany.

Is the service GDPR compliant?

Yes. A data processing agreement under Art. 28 GDPR and EU data processing are included as standard.

Tell us which channels, hours and languages you need. You get a concrete quote.