Back office & case handling

Clieni Media handles back-office work: entering orders, checking documents, maintaining data, closing cases. Your team focuses on the core business.

Typical uses

01
Clarify needs
Which requests, which hours, which languages, which volume? We capture everything in one call.
02
Guide & onboarding
Call guide, answers to common questions, escalation paths. The team gets to know your business.
03
Go live
Call forwarding, inbox or chat are connected. From then on our team answers in your name.
04
Reports & refinement
Regular reports, feedback from conversations and ongoing process improvement.

Team in Germany: Our call centre team works exclusively in Germany, in all languages spoken in Europe.
Data protection: A data processing agreement under Art. 28 GDPR and EU data processing are included as standard.
Billing: Per minute or as a dedicated team, depending on volume and availability. You get a quote after the intro call.

How safe is our data?

We work under a data processing agreement per Art. 28 GDPR, with EU data processing and access only for the assigned team.

Which languages does the team work in?

In all languages spoken in Europe. The team is based exclusively in Germany.

Is the service GDPR compliant?

Yes. A data processing agreement under Art. 28 GDPR and EU data processing are included as standard.

Tell us which channels, hours and languages you need. You get a concrete quote.