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Clieni Media

FinTech & trading customer service

Clieni Media supports customers of fintechs and trading platforms: account opening, verification, questions about deposits and withdrawals, multilingual and process-driven.

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Typical uses

  1. [01]Onboarding and verification
  2. [02]Account, deposit and withdrawal questions
  3. [03]Multilingual support for customers across Europe

How it works

  1. 01

    Clarify needs

    Which requests, which hours, which languages, which volume? We capture everything in one call.

  2. 02

    Guide & onboarding

    Call guide, answers to common questions, escalation paths. The team gets to know your business.

  3. 03

    Go live

    Call forwarding, inbox or chat are connected. From then on our team answers in your name.

  4. 04

    Reports & refinement

    Regular reports, feedback from conversations and ongoing process improvement.

Team in Germany
Our call centre team works exclusively in Germany, in all languages spoken in Europe.
Data protection
A data processing agreement under Art. 28 GDPR and EU data processing are included as standard.
Billing
Per minute or as a dedicated team, depending on volume and availability. You get a quote after the intro call.

Frequently asked

Do you give investment advice?

No. We handle service and process questions according to your guidelines; we do not provide investment or financial advice.

Which languages does the team work in?

In all languages spoken in Europe. The team is based exclusively in Germany.

Is the service GDPR compliant?

Yes. A data processing agreement under Art. 28 GDPR and EU data processing are included as standard.

More call centre services

Let us pick up.

Tell us which channels, hours and languages you need. You get a concrete quote.

Request a quote →Call 030 70016542