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Clieni Media

Emergency & on-call hotline

Clieni Media answers emergency calls for trades and facility services, at night, on weekends and holidays. We record the damage and alert your on-call staff according to your plan.

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Typical uses

  1. [01]Burst pipes, heating failure, power outage
  2. [02]Locksmith and building emergency services
  3. [03]On-call cover for property managers

How it works

  1. 01

    Clarify needs

    Which requests, which hours, which languages, which volume? We capture everything in one call.

  2. 02

    Guide & onboarding

    Call guide, answers to common questions, escalation paths. The team gets to know your business.

  3. 03

    Go live

    Call forwarding, inbox or chat are connected. From then on our team answers in your name.

  4. 04

    Reports & refinement

    Regular reports, feedback from conversations and ongoing process improvement.

Team in Germany
Our call centre team works exclusively in Germany, in all languages spoken in Europe.
Data protection
A data processing agreement under Art. 28 GDPR and EU data processing are included as standard.
Billing
Per minute or as a dedicated team, depending on volume and availability. You get a quote after the intro call.

Frequently asked

How quickly is our on-call staff informed?

Right after the call, by phone, text or app, as defined in the escalation plan.

Which languages does the team work in?

In all languages spoken in Europe. The team is based exclusively in Germany.

Is the service GDPR compliant?

Yes. A data processing agreement under Art. 28 GDPR and EU data processing are included as standard.

More call centre services

Let us pick up.

Tell us which channels, hours and languages you need. You get a concrete quote.

Request a quote →Call 030 70016542