Live chat & chatbot

Clieni Media staffs the live chat on your website. A chatbot answers standard questions instantly and hands over to our team as soon as it matters.

Typical uses

01
Clarify needs
Which requests, which hours, which languages, which volume? We capture everything in one call.
02
Guide & onboarding
Call guide, answers to common questions, escalation paths. The team gets to know your business.
03
Go live
Call forwarding, inbox or chat are connected. From then on our team answers in your name.
04
Reports & refinement
Regular reports, feedback from conversations and ongoing process improvement.

Team in Germany: Our call centre team works exclusively in Germany, in all languages spoken in Europe.
Data protection: A data processing agreement under Art. 28 GDPR and EU data processing are included as standard.
Billing: Per minute or as a dedicated team, depending on volume and availability. You get a quote after the intro call.

Does it work with our existing website?

Yes. The chat is embedded in your website; on request we build it in for you.

Which languages does the team work in?

In all languages spoken in Europe. The team is based exclusively in Germany.

Is the service GDPR compliant?

Yes. A data processing agreement under Art. 28 GDPR and EU data processing are included as standard.

Tell us which channels, hours and languages you need. You get a concrete quote.